The incoming voucher which has to be claimed must
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Open the accounted payable in menu Environment → Invoicing → Payables to search for accounted vouchers and voucher to be claimed. |
You can search for vouchers that still have to be claimed in the program payables on the tab Search criteria. |
Searching for vouchers to be claimed
Über den Reiter Suchkriterien in der Eingangsbelegerfassung kann man nach noch nicht reklamierten Belegen suchen.
Search field activate chargeback
The Search criteria tab enables the user to search for vouchers that have not been claimed. The respective field is activate chargeback.
It is possible to search for vouchers with the following entries:
A | Activate automatic balance |
|---|---|
I | In progress! |
J | Complaint completely done |
N | Complaint not necessary |
O | Outstanding (still to claim) |
This additional mask displays all voucher lines for the selected voucher with identifier Outstanding (still to claim).
This mask also contains all lines where the field Complaint required? has not yet been filled.
These may be vouchers that have been created before the integration of the field kz_reklamation.
The same applies to vouchers created for customers who have not activated the identifier Payables only with accruals but would still like to use the feature Create complaint voucher.
All lines with mark for complaint =[O] or with [empty] mark for complaint but OK conformity = [A] or [C] are automatically selected in the mask for complaint vouchers.
Note: If a voucher is to be claimed, it is advisable to search with identifier Booked = [J] as well since only booked vouchers can be claimed.
Search fields Voucher number and File number
Fill in the Voucher number or File number of the voucher to be claimed and start searching with F3.
Search fields Service partner (Invoicing party)
To search for all vouchers of your service partner fill in the account type and account no. in the field Invoicing party (and possibly additionally the activate chargeback entry [O]).
Create complaint voucher in the context menu
The context menu item Create complaint voucher is available in the search result and the Process voucher tab.
When selecting this menu item via the search result, the mask Create complaint voucher is opened directly.
The actual payable is not opened.
- Fill in all required fields (here: Billing code) and further important fields (here: Reason for complaint).
- The field Reason for complaint can be filled by using the dropdown menu.
- Here the reference no. service provider is displayed - it can be changed.
- Click [Accept] to generate the Complaint voucher.
You can manually select or deselect lines if you would not like the complaint voucher to be created for all lines at once.
The fields Billed amount and Agreed amount will be filled with the values from the accounted payable.
From the difference results the complaint voucher.
The agreed amount can be edited, as well as the Reason for complaint.
The billing code must be filled.
After acceptance the program generates an outgoing invoice.
The payable voucher will be marked and printed as [complained] which is shown both – in the documents view and in the overview.
After completing and saving the complaint vouchers, you will return to the Search criteria or Search result tab, depending on where you have created the complaint voucher.
Tax key field
The tax key is transferred from the lines of the payable, whether or not the identifier for input tax and VAT have been set accordingly!
Allocation field - posting of the voucher
The voucher is booked as a negative expense.
→ The allocation is thus always set to AUFW (Expense).
Complaint voucher in the account sheet
In the account sheet and in the Invoice tab → Overview in the order the column invoice type was added. Thus, it is displayed which voucher is a complaint voucher.
